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What is Hibiscus Health?

Hibiscus Health is an innovative digital platform designed to simplify the management of your prescriptions, making it easy to track, order, and receive your medications seamlessly.

How do I sign up for Hibiscus Health?

You can sign up for Hibiscus Health by visiting our website and filling out a simple registration form. If you are a patient at one of our partner clinics, your details may already be registered with us.

Is my personal and medical information safe with Hibiscus Health?

Absolutely. We prioritise your privacy and security. Your personal and medical information is encrypted and stored securely, in compliance with all relevant privacy laws.

How do I add my prescription to Hibiscus Health?

You can add your prescription by securely uploading it through our website. We only accept electronic scripts (eRX Scripts). If you're a patient at a partner clinic, your prescription will be added automatically.

Can I track the status of my medication?

Yes, our dashboard allows you to view the status of your medications, including details like dosages, expiry dates, and remaining repeats.

How will I be notified about my prescription?

We send timely SMS notifications to alert you about low repeats, expiring prescriptions, and when you can order a repeat.

How do I order a refill of my medication?

Ordering a refill is easy. Just log into your account, select the medication you need, and submit your request. We'll handle the rest.

What delivery options are available?

We offer secure and speedy delivery to your preferred address.

Can I access Hibiscus Health from my mobile device?

Yes, our platform is mobile-friendly, allowing you to manage your prescriptions from anywhere, at any time, using your smartphone or tablet.

Who can I contact for support or questions?

Our dedicated support team is available to assist you. You can reach us through the contact form on our website here. We're here to help with any questions or assistance you may need.